Exchange/Rebook Your Winter Walk of Lights Ticket To A Different Date or Time
- To begin the rebooking process, navigate to the order confirmation email of your original purchase. The subject line will state “Your order for [event name]”
- Select the blue “View Order” button in the email
- You will land on the original confirmation page of your order. Above your listed tickets for the original date purchased, there will be a white “Rebook Tickets” button. Select this
- A window will pop up showing a list of tickets purchased for the original event and timeslot. Select which ticket(s) you would like to exchange for a new day and time slot
- In the next window, select which day you would like to exchange for
- After selecting the day you would like to rebook into, select your timeslot for that day
- Select which tickets you would like to exchange for, and feel free to purchase any additional merchandise at this time
- Once finished selecting your tickets and merchandise, select the “Proceed” button on the right side of your screen
- If there are any updates needed to the information provided in your original purchase, make those updates on the following screen
- When finished verifying your information, select the “Proceed to Payment” button at the bottom of the screen
- If there is any difference in amount owed (i.e. if you purchased an additional ticket or additional merchandise), please pay at this time. If there is no difference, you will receive your new tickets via email
For questions, inquiries, or issues around exchanging your tickets, please contact the support team for assistance.
